Last updated: September 2026
SOLVANA provides personalized astrology, tarot and numerology services, digital reports, downloadable products, memberships and other digital content.
Because many of our products and services are digital, personalized, or begin being prepared shortly after an order is placed, SOLVANA does not offer voluntary refunds, exchanges or cancellations simply because a customer changes their mind, except where required by applicable consumer law.
Personalized Readings and Reports
Personalized astrology, tarot, numerology and other individual reports are prepared specifically for the customer using the information submitted with the order.
Once preparation or performance of the ordered service has begun, orders cannot normally be cancelled or refunded on a voluntary basis.
Where required by law, customers may be asked during checkout to expressly request that SOLVANA begins providing the service before the statutory withdrawal period has expired and to acknowledge the consequences this may have for their right of withdrawal.
If a personalized service has already been fully performed in accordance with the applicable legal requirements, the statutory right of withdrawal may expire.
Digital Products and Downloads
Digital products, downloadable reports, PDFs, guides and other digital content are generally non-refundable once access, delivery or download has begun.
Where legally applicable, immediate access to digital content will only be provided after the customer has expressly agreed that delivery may begin before the end of the statutory withdrawal period and has acknowledged that this may result in the loss of the right of withdrawal.
Memberships and Subscriptions
Payments for an active membership or subscription period are generally non-refundable once charged, except where a refund is required by law.
Cancelling a membership stops future renewals in accordance with the applicable membership terms. Cancellation does not normally create a right to a refund for a membership period that has already been paid for.
Any mandatory statutory withdrawal, termination or consumer rights remain unaffected.
Duplicate or Incorrect Charges
If you believe that you have been charged twice for the same order or that an incorrect amount has been charged, please contact us as soon as possible so that we can investigate the transaction.
Confirmed duplicate or erroneous charges will be corrected.
Problems With Digital Delivery
If you have paid for digital content or a report and have not received access or delivery within the stated timeframe, please contact us.
We will first attempt to resolve the delivery or technical issue. This policy does not limit any statutory rights you may have if a product or service is defective, unavailable or not provided as agreed.
Physical Products
If SOLVANA offers physical products in the future, separate return and withdrawal conditions may apply to those products in accordance with applicable consumer law. Product-specific information will be provided before purchase.
Statutory Consumer Rights
Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded under German or European Union law.
For information about your statutory right of withdrawal, please see our Withdrawal Policy.
Contact
For questions concerning an order, payment or refund, please contact:
SOLVANA
Email: astrosolvana.world@gmail.com