SOLVANA offers personalized astrology, tarot and numerology services, personalized digital reports, ready-made digital content and downloads, memberships/subscriptions and physical goods.
SOLVANA does not offer voluntary change-of-mind refunds, exchanges or cancellations beyond rights required by applicable law. Your mandatory rights depend on the type of product or service and the law that applies to your purchase.
Personalized reports
Personalized reports are created specifically for the customer using the information supplied with the order. Once preparation or performance has begun, SOLVANA does not provide a voluntary change-of-mind cancellation or refund.
Where a consumer has a statutory withdrawal right for a service contract, SOLVANA may begin work before that period ends only after the customer has expressly requested early performance where the law requires it. If the customer validly withdraws before the service is fully performed, applicable law may permit a proportionate charge for work already performed. Where the legal requirements are met, the statutory withdrawal right may expire when the service has been fully performed.
Digital content and downloads
PDFs, guides and other digital content are not eligible for a voluntary change-of-mind refund after access, delivery or download begins. Where applicable law grants a statutory cancellation/withdrawal right for digital content, immediate supply is subject to any required express consent and acknowledgement. When those legal requirements are met, the statutory right may expire as soon as digital delivery or access begins.
Memberships and subscriptions
Payments for an active membership or subscription period are generally non-refundable on a voluntary basis once charged. Cancelling a subscription stops future renewals according to the applicable cancellation process. Mandatory rights concerning cooling-off periods, renewals, defective services or other consumer protections remain unaffected.
Physical goods and returns
For physical goods, SOLVANA follows the mandatory return, withdrawal and conformity rules that apply to the customer and order. Consumers protected by German/EU distance-selling law generally have a 14-day statutory withdrawal right for qualifying physical-goods purchases, subject to legal conditions and exceptions. The period generally starts when the consumer or a designated third party receives the goods.
Where a valid statutory withdrawal applies, goods should be returned without undue delay and within the applicable legal period after notice of withdrawal. Unless SOLVANA has agreed otherwise or applicable law requires SOLVANA to bear them, the customer bears the direct cost of return where this has been properly disclosed. Any required refund is made in accordance with applicable law, normally using the original payment method.
Statutory exceptions may apply, including for certain goods made to the customer’s specifications or clearly personalized. These exceptions do not remove mandatory rights relating to defective, damaged, misdescribed or non-conforming goods.
Duplicate, incorrect or unauthorized charges
If you believe you were charged twice, charged an incorrect amount or a transaction was not authorized, contact us promptly. Confirmed billing errors will be corrected. This does not restrict any rights you may have through your payment provider or applicable law.
Non-delivery, defects, damage or material mismatch
If a paid product or service is not delivered within the stated timeframe, cannot be accessed, arrives damaged, is materially defective or materially differs from what was promised, contact us so that we can investigate and provide the remedy required by applicable law. A “no voluntary refunds” policy does not remove mandatory statutory remedies.
International customers
This policy does not create a universal 14-day return or cancellation period for customers worldwide. Customers in Germany, the EU/EEA, the United Kingdom and other jurisdictions may have statutory withdrawal or cancellation rights. Customers in the United States, Canada, Australia and elsewhere retain any mandatory consumer rights that apply locally. Mandatory consumer guarantees or remedies for defective, non-conforming or undelivered goods/services remain unaffected where such laws apply.
Contact
For order, delivery or payment questions, use the contact details in our Impressum. Where a statutory withdrawal right applies, you may also use the electronic function on our Withdrawal page.